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FAQs

What are the standard shipping time and costs?
All orders take up to two business days to be processed and shipped. Your order will typically arrive within 2-5 business days of your purchase. Shipping charges are automatically calculated when placing an order. If your order total is less than $10.00, your shipping charges will be $4.50; if between $10.00-$29.99, $6.50; if between $30-$49.99, $8.50; if between $50-$99.99, $11.50; if between $100-$199.99, $16.50; if more than $200, $21.50.

Do you ship internationally?
Unfortunately, we do not ship internationally. However, our sister site, The Broadway Store, does ship internationally! Please visit them for all international orders at: www.broadwaystore.com

Is my transaction secure?
When shopping with us, you can be assured that all your personal and account information is secure. We employ the latest 128-bit encryption technology in all parts of our site that require you to provide personal or account information.

What forms of payment are accepted?
We accept Mastercard, Visa, Discover, and American Express.

Can I cancel my order once it is submitted?
All orders are final, however if you wish to make an alteration to your order or make a change to the shipping address used, please contact us by clicking here. If we have not shipped your item by the time we receive your inquiry, we will be happy to revise your order accordingly.

Are there refunds or exchanges? What about for damaged goods or if I receive the wrong size?
Returns are not accepted except in case of damage or a shipping error. If your products have been damaged during shipment, or if you received the wrong size of an apparel item, those products may be returned for exchange within 30 days of the sales receipt date. The return address is located on your sales receipt. Upon receipt of your item, a replacement item of your product will be shipped to you immediately. Returns and exchanges are not accepted for sheet music. All sheet music sales are final.

What are vocal selections?
Vocal selections are books of sheet music for pianos. Vocal selections are NOT CDs. If you are looking for CDs of your favorite shows, you should be ordering the cast recording.

How do your sizes typically run?
The unisex t-shirts are standard t-shirt size, like Hanes. The ladies tees run smaller.

How do I contact your company?
The Roundabout online store is the official Roundabout store, but is not run by Roundabout Theatre Company. For further inquiries, please click here.